Tag: dialer
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A Year In, I Realized I Had Automated My Job Away
Six months learning the friction. Six months building. By month twelve, the job was monitoring itself — and I knew exactly what that meant.
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How to Build a Contact Center Performance Dashboard in Google Sheets
Google Sheets can replace most of what contact center analytics platforms charge for — if the data ingestion is automated. The formulas aren’t the…
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How to Forecast End-of-Day Call Center Performance
End-of-day metrics tell you what happened yesterday. Here’s how to build a forecasting system that tells you where your floor will close — while…
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Automating Most of My Job: I Didn’t Want to Babysit a Dialer Forever
I inherited a mess of spreadsheets and manual data entry. Then I built a pipeline that saved 642 hours in the first year. Here’\”s…